Dedicated Managed Hosting

We offer a managed hosting package second to none that includes services that typically are optional or not provided with other hosting companies. As your company and hosting requirements evolve, our support and services scale to meet your needs while still maintaining the uptime, responsiveness and control that you require.

Our managed hosting package includes:

General Features

• A knowledgeable and professional staff providing rapid response and resolution to issues identified through monitoring alerts and customer requests

• Certified expertise on a range of technologies

• Access to the people, systems and tools you need to accomplish your goals

• Choice of OS - Linux or Microsoft Windows

• Suite of Managed Services Available

• Emergency Ticket Response

• Access to live support personnel 24x7x365

• Multiple bandwidth providers

• Managed multi-homed network.

• Data centers with redundant power and HVAC systems

• Full customer portal access

• Remote console access

• Remote customer power cycling

• Offsite backups

Performance SLA

• 100% Network Uptime SLA

• 1-Hour Hardware Replacement

• Application infrastructure uptime SLA

Customer Care Services

• Account Management and Business Development consulting

• Ongoing needs analysis and consulting by technical staff

• 24x7 support of platform, OS, database and application layers by experts

• Escalation to key vendors

• Custom deployment project management

• Implementation and migration planning and assistance

• Monthly account consultation

• Change Management coordination for configuration changes

Monitoring & Issue Response

• Standard monitoring (ports and services)

• Custom monitoring of all elements impacting uptime SLA

• Immediate response to Monitoring Down Events

• Email/Pager Alerts

• Notification preferences and standard response specifications

• Advanced performance monitoring to proactively identify issues

• Predictive failure monitoring

• Detailed run book established during implementation consultation

Reporting

• Online Ticketing

• Monthly support ticket trending

• Backup Utilization

• Bandwidth Utilization

• Custom monthly trend reporting from monitoring data

• Performance & Capacity Management

Server and Device Administration

• Licensing as needed on all components

• Unlimited Sys Admin troubleshooting

• High availability server capabilities

• Disk Defragmentation Management

• Unlimited Sys Admin troubleshooting

Managed Security

• Automated OS patching

• Customized patching and roll-back capabilities

• Managed Network-based Intrusion Detection 

• Managed VPN access

• Server compromise checks on demand

• Optional third-party security audit

• Optional dedicated Intrusion Detection

• Server virus scanning

Hardware

• State-of-the-art servers

• RAID disk subsystems

• Hot swappable components

• Redundant Internet Connectivity

• 24/7/365 On-Call Support

• Server-Side Monitoring

• 100% Hardware SLA

• Uninterruptible Power

Standard Included Software (Linux)

• Apache 2.x

• WebDAV

• PHP 4

• Perl 5.8.x

• AWStats Traffic Stats

• MySQL 4.1.x

• OpenSSH

• OpenVPN

• vsftpd

• (POP3/SMTP)

• qmail

• qmailadmin  (web-based email account management)

• Horde  (webmail)

Standard Included Software (Windows)

• .NET Framework

• Active Directory

• Frontpage 2002 Server Extensions

• ASP.NET

• IIS 6.0

• IIS FTP

• IIS SMTP

• IIS WWW Server

• Microsoft Index Server

• Terminal Services