Service Level Basics

24-7-365 Live Support

Included

Highest Quality Server Hardware

Included

Customized Support Levels

Included

Operating System Patching

Included

OS Hardening

Included

Security Assessments

Included

Off-Site Backups

Included

Server Health Monitoring

Server Pinging

Included

Port Monitoring

Included

CPU Usage Monitoring

Included

RAM Usage Monitoring

Included

Hard Drive Usage Monitoring

Included

Online Access To Monitoring History Reports

Included

Online Access To Bandwidth Trends

Included

Monitoring Alerts To E-Mail/Pager/Phone

Included

Application Availability Monitoring

Included

Professional Services

Load Testing

Available

Business Continuity Hot Site

Available

Integration Consulting

Available

Comprehensive System Audit Available

Available

Consulting Services

Advice & Troubleshooting

Included

System Architecture Consulting

Available

ASP/PHP Code Troubleshooting

Available

MySQL/MS SQL Optimization

Available

Ethical Hosting Policy

Adult Web Sites

Not Allowed

SPAM Policy

Zero Tolerance

Gambling Sites

Not Allowed

Hate Content

Not Allowed

Gaming Servers

Not Allowed

IRC Chat Servers

Not Allowed

Hosting Network & Facilities

100% Uptime SLA

Included

Multiple High Speed Connections

Included

Redundant Power

Natural Gas Generator & Battery Backup

Biometrical-Restricted Data Center Access

Yes