Virtual Web Hosting

Our Virtual Web Hosting provides your business access to world-class performance for your web site with all of the features that you need to ensure that your site is getting the visibility and traffic that it deserves.

While other hosting companies might simply put your site on a common web server and let you fend for yourself, our Virtual Web Hosting gives you all of the benefits of our Managed Hosting service. This includes security, threat assessment, great performance, usage monitoring, and Internet worm protection.

We also allow you access to your own logs so that you can see who has been visiting your site as well as run your own analyses if you wish. We even give you the tools to do that.

With Virtual Web Hosting, you get all of these features without the requirement of a dedicated server. As your business grows and your needs evolve, you can migrate seamlessly to Ugly Data’s Managed Hosting services.

Our Virtual Web Hosting includes:

General Features

• A knowledgeable and professional staff providing rapid response and resolution to issues identified through monitoring alerts and customer requests

• Certified expertise on a range of technologies

• Choice of OS - Linux or Microsoft Windows

• Emergency Ticket Response

• Access to live support personnel 24x7x365

• Multiple bandwidth providers

• Managed multi-homed network.

• Data centers with redundant power and HVAC systems

• Full customer portal access

• Offsite backups

• qmail

• qmailadmin  (web-based email account management)

• Horde  (webmail)

• (POP3/SMTP)

Performance SLA

• 100% Network Uptime SLA

• Application infrastructure uptime SLA

Customer Care Services

• Account Management

• Ongoing needs analysis and consulting by technical staff

• 24x7 support of platform, OS, database and application layers by experts

• Change Management for configuration changes

Monitoring & Issue Response

• Standard monitoring (ports and services)

• Custom monitoring of all elements impacting uptime SLA

• Immediate response to Monitoring Down Events

• Email/Pager Alerts

• Notification preferences and standard response specifications

Reporting

• Online Ticketing

• Bandwidth Utilization

• Custom monthly trend reporting from monitoring data

• Webalizer

Hardware

• State-of-the-art servers

• RAID disk subsystems

• Hot swappable components

• Redundant Internet Connectivity

• 24/7/365 On-Call Support

• Server-Side Monitoring

• 100% Hardware SLA

• Uninterruptible Power

Standard Included Software (Linux)

• Apache 2.x

• WebDAV

• PHP 4

• Perl 5.8.x

• AWStats Traffic Stats

• MySQL 4.1.x

• vsftpd

Standard Included Software (Windows)

• .NET Framework

• Active Directory

• Frontpage 2002 Server Extensions

• ASP.NET

• IIS 6.0

• IIS FTP Server

• IIS WWW Server

Managed Security

• Automated OS patching

• Security Patch Updates

• Customized patching and roll-back capabilities

• Managed Network-based Intrusion Detection 

• Managed VPN access

• Server virus scanning